SUPPORT
Write to us. Get a written answer.
Support is by ticket and email. Every request gets a reply you can scroll back to, and nothing depends on who picked up the phone.
OPEN A TICKET
Open a ticket by email
Email [email protected] from the address on your account. Each new email starts a ticket, and we reply in the same thread. Include:
- Your domain name
- What you did, what you expected and what happened instead
- The exact error message, or a screenshot of it
One problem per email keeps each ticket short and quick to close. Never send us your passwords. We do not need them to help you.
WHEN WE REPLY
Support hours are Monday to Saturday, 10am to 8pm Pakistan time. We reply within 1 hour during those hours. That is a promise we can keep, so it is the one we make.
Many answers are already in the help guides and the questions and answers.
COMING SOON
Our client area is on the way. You will be able to open and track tickets there, next to your invoices. Email tickets keep working after it opens.