Webstribe

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Terms of service

Last updated 13 November 2026.

These terms are the agreement between you and Webstribe, a brand of Softstribe Solutions (“we”, “us”). By ordering hosting from us, you accept them. We kept them short so you can read them.

1. What we provide

We provide shared web hosting with cPanel on the plan you order. The plan’s limits are listed on our plans page. We do not sell domains yet.

2. Your account

  • Give us a real name, email address and phone number, and keep them up to date.
  • You are responsible for everything on your account, including what your site’s users upload.
  • Keep your passwords safe. We act on requests sent from the email address on your account.

3. Prices and payment

  • Prices are in Pakistani rupees and billed yearly, in advance.
  • We start your service only after PayFast confirms your payment.
  • Your plan renews at the yearly price you paid when you ordered. If we ever need to change it, we email you at least 60 days before your renewal date, and you may cancel at no cost.

4. Late payment

We email your renewal invoice 14 days before your renewal date, with reminders 7 days and 1 day before. If it is unpaid 7 days after the renewal date, we suspend the account. If it is unpaid 30 days after the renewal date, we delete the account and its data, and we cannot promise to recover it. A suspended account comes back once the payment arrives.

5. Upgrades, downgrades and cancellation

  • You can upgrade at any time. You pay the difference between the yearly prices for the months left in your term, and your renewal date stays the same.
  • You can move to a smaller plan at your next renewal, if your usage fits its limits.
  • You can cancel at any time by emailing [email protected] from the address on your account. The service runs until the end of the term you paid for. Refunds follow our refund policy.

6. Acceptable use and fair use

Your use must follow our acceptable use policy. Servers are shared, so an account that uses so much CPU, memory or disk activity that it slows other customers may be limited or suspended. We contact you first unless the server is at risk.

7. Backups

We take daily backups and keep each one for 30 days, and we restore from them on request. Backups can fail, so keep your own copy of anything you cannot afford to lose.

8. Suspension and termination

We may suspend or close an account that breaks these terms or the acceptable use policy. For serious harm, such as phishing, malware or spam, we may act without notice. We may also end the service with 30 days’ notice by email, and then refund the unused part of your term.

9. Limits of our liability

We work to keep your hosting running, but we do not promise it will never go down. We are not liable for lost profits, lost data or indirect losses. Our total liability to you is limited to the amount you paid us in the 12 months before the claim.

10. Changes to these terms

If we change these terms, we post the new version here and email you at least 30 days before it applies to you.

11. Law

These terms are governed by the laws of Pakistan, and the courts of Pakistan decide any dispute.

12. Contact

Softstribe Solutions. Email [email protected].