QUESTIONS AND ANSWERS
Straight answers, before you pay.
If your question is not here, email [email protected] and ask. We would rather answer it now than refund you later.
Prices and billing
Does the renewal really cost the same?
Yes. Your plan renews at the yearly price you paid when you ordered. If that ever has to change, we email you at least 60 days before your renewal date, and you can cancel at no cost.
Why yearly only? Can I pay monthly?
Not yet. Yearly billing keeps the price low and the paperwork small for both of us. We may add monthly billing once our client area is live.
Can I upgrade later?
Yes, at any time. You pay the difference between the two yearly prices for the months left in your year. Your renewal date stays the same.
What if I change my mind?
Ask within 30 days of your first order and we refund the hosting in full. See the refund policy.
Paying
How can I pay?
By debit or credit card through PayFast.
Who am I paying?
Webstribe is a brand of Softstribe Solutions. You pay through PayFast, a Pakistani payment gateway, on its own secure page.
I paid. When is my account ready?
PayFast confirms your payment straight away. We then set up your account and email your login within 1 hour (Monday to Saturday, 10am to 8pm Pakistan time).
What happens if I pay my renewal late?
We send reminders before the due date. If the renewal is still unpaid 7 days after the due date, we suspend the account. If it is unpaid 30 days after the due date, we delete it. Our terms have the full timeline.
Hosting
Do you back up my site?
Yes. Every account is backed up daily, and each backup is kept for 30 days. If you need something restored, open a ticket. Keep your own copy of anything important too.
Is SSL included?
Yes, free on every domain on your account. It renews by itself. See getting https working.
Can I host something other than WordPress?
Yes. It is standard cPanel hosting with PHP and MySQL databases, so most PHP sites work. Our guides and support focus on WordPress and WooCommerce.
Is there a limit on email?
Each domain can send up to 300 emails an hour. That covers normal business mail and store order emails. Bulk newsletters need a mailing service. The acceptable use policy has the full limits.
Domains and moving
Do you sell domains?
Not yet. Keep your domain where you bought it and point it to us with two nameservers. Our domain guide shows how.
Can I move my site from another host?
Yes. Read moving your site. If you get stuck, open a ticket and tell us where the site is now.
Support
How do I get help?
Email [email protected] from the address on your account. We reply within 1 hour (Monday to Saturday, 10am to 8pm Pakistan time). See the support page.
Is there phone or chat support?
No. Support is by ticket and email only. Every request gets a written answer you can come back to, and nothing gets lost in a call.
Can you host n8n or AI agents?
Not yet. It is coming soon, and you can join early access.