Refund policy
Last updated 13 November 2026.
Not happy within 30 days of your first order? Ask, and we refund the hosting in full. No questions about why.
What we refund
- Your first payment for a hosting plan, if you ask within 30 days of the day we activated it.
- The full amount we received. We do not deduct a fee.
- One money-back refund per customer.
What we do not refund
- Domains, once we sell them. A registered domain cannot be undone.
- Renewal payments. To avoid a renewal you do not want, cancel before your renewal date.
- Requests made after 30 days. Your hosting then runs until the end of the term you paid for.
- Accounts we closed for breaking our acceptable use policy.
How to ask
- Email [email protected] from the address on your account, with your order number.
- Refunds go back to the card you paid with.
- We close the hosting account and send the refund within 10 working days.
Download anything you want to keep first. We delete the account’s files and email when we refund it.
Webstribe is a brand of Softstribe Solutions. This policy is part of our terms of service.